APRIL 1, 2020
UPDATE TO OUR RESPONSE TO COVID-19 VIRUS AND PATIENT CARE DURING OUR OFFICE CLOSURE.
In light of the current COVID-19 pandemic; in keeping with our priority to maintain the absolute safety of our staff, patients and parents; and, with recommendations from our regulatory body (Royal College of Dental Surgeons of Ontario), we at Taylor-Edwards Orthodontics, have decided to postpone all non-essential office visits. As such, all previously scheduled appointments are hereby cancelled until further notice.
The announcement by the RCDSO to immediately stop all non-essential and elective dental procedures was made on March 15, 2020, with the ultimate goal to slow down the spread of the COVID-19 virus. This closure is expected to last at least until May 4th and possibly longer.
The dental profession is highly regulated when it comes to cross-contamination and infection control and we at Taylor-Edwards Orthodontics always operate in accordance with all regulations with that respect. However, orthodontists and dental assistants/hygienists are very likely to be vulnerable to this particular virus, as we are exposed to a high quantity of aerosol and saliva particles. Due to its high infectiousness and the absolute need to slow down the spread of this virus, the responsible action is to limit the possible exposure to everyone.
Though this an inconvenience for all involved, please assured delaying orthodontic visits for a few weeks is unlikely to cause any significant harm, as long as you are brushing your teeth regularly, keeping ideal oral hygiene standards and following the instructions which are summarized below.
These instructions are for those under active treatment using fixed braces, removable braces, Invisalign, retainers, or in interceptive treatment with an expander. Please follow these instructions to help minimize any potential problems:
- Maintain excellent oral hygiene, including brushing after meals and flossing daily
- Consider purchasing a fluoride rinse from your local pharmacy
- Avoid excessive consumption of sweetened beverages or foods (candies)
- For patients in fixed braces, avoid hard foods
- If you have an expander or other device that requires you to activate it- STOP turning the expander or appliance until we resume normally scheduled visits
- If you are in fixed braces or Invisalign and are using elastics, move to wearing elastics only at night-time until we resume normally scheduled visits. If you require more elastics email a request to firstname.lastname@example.org and we will make arrangements to get a supply to you.
- Follow the instruction already provided at your last visit, such as the pattern of wear of elastics (though moving to night-time only)
- For those who have finished their treatment and are wearing retainers, follow the instructions that were provided at your last visit regarding the wear-time of your retainers
- If your bonded retainers break or become loose and you are less than 6 months out of treatment WEAR YOUR REMOVABLE RETAINER FULL TIME. If you are more than 6 months out of braces, make sure you are wearing your retainer EVERY NIGHT until we resume normally scheduled visits and we can repair the break.
- Consider changing your (Invisalign) aligners every 2 or 3 weeks.
If you have an emergency that requires our immediate attention, please call the office and follow the prompts to leave a detailed message or send us an email email@example.com along with a picture. Hold your lips apart and ask someone to take a picture of the affected area. For some emergencies, we may arrange a video call to identify the problem(s) and advise you accordingly. In the meantime, the advice is to avoid or minimize emergency visits until the virus spread slows down.
We certainly understand that this closure may delay your treatment. However, we want you to rest assured that we will do our utmost to complete your treatment as expeditiously as possible, as soon as we are able to resume normal operations.
It is our priority to keep our patients informed during this time. We will be sending out emails and posting updates on our website. Our phones will be checked periodically to enable us to provide only urgent care to those patients in need. Please do not leave messages regarding other questions or concerns that can be attended to once the office has re-opened. We appreciate your cooperation in this matter.
Ultimately, in the face of this global pandemic, it is each and everyone’s responsibility to help stop the spread of the COVID-19 virus.
Thank you for your understanding and cooperation in this matter.
Dr. Edwards, Dr. Organ, Dr. Daher and the Staff
AN UPDATE TO OUR RESPONSE TO THE CORONAVIRUS PANDEMIC
AS OF MARCH 16, 2020 8:00AM
OUR OFFICE IS CLOSED UNTIL FURTHER NOTICE FOR OTHER THAN EMERGENCY SERVICES.
In accordance with Health Canada recommendations regarding the practice of social distancing and the strong recommendations from the Royal College of Dental Surgeons of Ontario we have decided to close the office. Our Patient's health, care and comfort are our first priority. If you are experiencing severe pain or discomfort please call our office for assistance. If you have an appointment scheduled within the next several weeks we will contact you to reschedule once we are aware of our return date. We appreciate your understanding during these quickly changing and unprecedented times.
Our Response to the Coronavirus Outbreak March 14, 2020
We would like to update you on how we are addressing the Coronavirus Pandemic and the proactive measures we are taking to protect our patients, their families and our staff.
As the Covid 19 situation evolves we want to reassure you we are operating with an abundance of caution to ensure a safe and healthy clinic and waiting room environment for our patients and staff.
Daily monitoring of reliable sources such as Health Canada, Public Health, Royal College of Dental Surgeons and others are being referenced as we implement these proactive measures.
Our government monitored infection control has always been our priority. Be assured we are following the guidelines to ensure our clinics are safe.
We have always encouraged our patients to reschedule their appointments if feeling unwell and/or have flu-like symptoms. We are now placing more emphasis on that request. Our staff has also been instructed to stay at home if feeling unwell.
Some additional steps we have taken :
-Removal of all magazine and reading material from waiting room
-Additional wiping down of all hard surfaces in the waiting room with sterilizing wipes.
-Disabling of the patient check-in computer and asking Patients to inform staff of their arrival.
-Requesting all who enter the office to use the hand sanitizer we offer.
-Leaving the door entering into the waiting room ajar to limit touching of the door handle.
We also ask your assistance in following Health Canada recommendations by:
-Requesting any patient or family member who have returned from outside Canada or been in close contact with someone who has travelled outside Canada within the last 14 days to reschedule their appointment. We ask to reschedule the appointment to a date 14 days from date of return.
-Practicing Social Distancing to minimize close contact with other people. We understand this may not be available to you and your child. But if this is something you would like to practice we have put a procedure in place that ensures the continuation of our commitment to keep you informed and updated about your child’s treatment. For those parents who wish to practice the Health Canada recommendations we ask the patient inform us where the parent is upon check in. If at the completion of the child’s appointment the Doctors feels an update is required we will request you come into the office or if you wish, a staff member will contact you by phone at a later time.
-Request only the patient and parent attend the office. We understand with March Break being extended additional children may be under your care especially with most community activities cancelled. We would like to strongly encourage the practice of Social Distancing in our waiting room and be a part of the movement towards the protection of the health of our community.
We pledge to continue to monitor this changing situation, following the advice of Health Canada and provide additional communication if required.
We hope you feel assured with these measures and that you and your families’ health are our priority. If you have any questions please reach out to us.
Dr Edwards, Dr. Organ, Dr. Daher
Serving our community since 1986, Taylor-Edwards Hamilton Orthodontics is proud to create beautiful, straight smiles in Hamilton, Dundas, Ancaster and Stoney Creek, ON. Partners and certified orthodontists, Dr. Lance Edwards and Dr. Gordon Organ love the long-term differences they make in peoples' lives through orthodontic treatment and feel fortunate to be able to offer such a service. With the most up-to-date technologies and over 30 years of experience, our patients’ orthodontic care is approached as individual and unique. Dr. Edwards and Dr. Organ believe that orthodontic care is more than just placing braces and straightening teeth; it is also the degree of improved self-esteem that they are proud to be a part of.
Our state-of-the-art services include:
We pride ourselves on creating optimal results in a practice that has your comfort and care in mind. Please feel free to contact our Hamilton office to schedule an initial complimentary exam appointment with Dr. Edwards and Dr. Organ and see the difference a great smile can make in your life. Call today!